The Need for Change

• Why organisations need to change – the strategic rationale – and why they fail.
• The nature and levels of change – from strategic to personal.

The Change Context

• Understanding the context of change
• Key elements in defining the context
• Organisation culture and the impact on change
• Who will be affected by change? – stakeholder mapping

Implementation Options

• The type of change to be introduced and the implications
• Styles of managing change
• Change starting points: top-down, bottom-up or pilot sites?
• Change targets and objectives
• The role of leaders and other change agents
• Identifying change agents
• Levers for managing change
• The politics of change and the need to develop alliances
• Overcoming individual barriers to change: the change curve
• The importance of effective communication
• Change tactics – ‘when’ and ‘how’ to change

Monitoring Progress and Maintaining Momentum

• Appropriate measures and methods of review
• Avoiding a return to the past

Target Group
Executives, managers and non management staff faced with a changing working environment.

Didactic Material
The participants receive a handbook containing key terminology associated with this workshop.