Objectives
Standard expressions are supplied and studied during a few short sessions.

The following aspects are handled:

• welcoming visitors
• introducing oneself
• introducing a colleague
• referring someone to another department
• asking for details about the nature of the visit
• giving directions
• developing relational skills
• saying good-bye

The various skills are handled thematically during the sessions so that the lexicon is extensively introduced and rehearsed.

Target Group
This session targets reception desk staff. Maximum 8 participants per group.

Methodology
A wide variety including listening exercises and extension of vocabulary through interactive exercises. Subsequent rehearsing through simulation (real-life work situation) - specific tasks are assigned to all participants.

Didactic Material
The participants receive a handbook containing key terminology associated with the reception (desk) skills.