A definition of stress

• What is stress? – recognising the physical and behavioural signs
• What contributes to workplace pressure?
• The impact of stress on personal performance, the positive and negative effects of stress
• Recognising the signs of stress in ourselves
• Maintaining an effective work/home balance

Managing Pressure in the workplace

• Moving from reactive to proactive
• Handling priorities when everything is urgent
• Taking control through planning and time management
• Managing conflicting demands from more than one person

Handling Others in a Stressful Environment

• Recognising the signs of stress in others

Stress and Behaviour Patterns

• Aggressive and assertive behaviour
• Responding to aggressive and negative people
• Making and refusing requests
• Solutions and stress management
• Overcoming stress
• Self-motivation, maintaining your motivation
• Stress as a source of energy, turning anxiety into positive feelings
• Crisis management, how to cope and what to do

Personal Development

• Strategies for handling stress positively and developing a personal action plan

Target Group
Executives, managers and non management staff aiming at effectively managing stress in a constructive way.

Didactic Material
The participants receive a handbook containing key terminology associated with this workshop.